سياسة الخصوصية

1. Introduction

Welcome to Ameeq ("we," "our," or "us"). Ameeq is a product of MADA SUITE LTD, a company registered in the United Kingdom.

Ameeq is an AI-powered customer-service assistant that helps businesses respond to their customers' inquiries and manage conversations over WhatsApp. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our service through WhatsApp or our dashboard.

Company: MADA SUITE LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@madasuite.com

2. Information We Collect

2.1 Information You Provide Directly

• Phone Number: Your WhatsApp number, which serves as your unique identifier.
• Name: Your name as provided during conversations or shown in your WhatsApp profile.
• Message Content: Text and media you send to the assistant via WhatsApp.
• Inquiry Details: Information about your inquiry or service request as shared with the business.

2.2 Information Collected Automatically

• Conversation Logs: Records of your interactions with the assistant.
• Usage Metadata: Timestamps, message counts, and session information.

3. How We Use Your Information

• Responding to customer inquiries and providing the information the business offers.
• Managing conversations and handing them off to a human agent when needed.
• Sending status updates related to your inquiry (when requested).
• Analyzing conversation patterns to improve response accuracy.
• Identifying and fixing service issues.

4. AI Processing

Our service uses artificial intelligence (Google Gemini and OpenAI) to understand your natural-language messages and compose appropriate responses.

Human Oversight

• Business staff can view and respond to conversations manually at any time.
• You can ask to speak with a human instead of the automated assistant.
• All automated responses can be reviewed and overridden by the business.

5. Data Sharing

Businesses

We share your name, phone number, and conversation content with the business you contact, to enable it to serve you and respond to your inquiry.

Service Providers

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers

In a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

6. Data Storage and Security

Your data is stored on Supabase cloud infrastructure with appropriate security measures.

Security Measures

• Encrypted data transmission (HTTPS/TLS).
• Secure database access with Row Level Security (RLS).
• Key-based authentication for all services.
• Regular security audits and monitoring.

Data Retention

• Message Logs: 12 months.
• Account Data: Until deletion request.

7. Your Rights

• Access: You can request access to your personal data.
• Correction: You can update your name and information.
• Deletion: You can request deletion of your personal data.
• Opt-Out: You can opt out of AI-powered conversations.
• Portability: You can request a copy of your data.

8. Children's Privacy

Our service is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

9. Contact Us

• Email: info@madasuite.com
• Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom